Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us via email at: online@marymary.store

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can resolve the issue promptly.

Non-Returnable Items Due to the nature of personal care and beauty products (including soaps, bath products, and skincare), we cannot accept returns on any items that have been opened or used. Gift cards are also non-returnable.

Refunds We will notify you once we have received and inspected your return. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund.

If more than 15 business days have passed since your return was approved, please contact us via email at: online@marymary.store